Hiver converts Gmail and Outlook inboxes into a shared environment for collaboration and customer support, enabling teams to manage help desks directly from email. It is used by customer service, finance, and IT teams to provide personalized support at scale through a combination of collaborative workflows and AI assistance. Implementation is designed to be fast, with an interface that mirrors the inbox experience and requires virtually no training, and it is adopted by more than 10,000 teams, including Flexport and Oxford Business Group.

The platform’s AI co-pilot automates routine aspects of handling customer queries, such as summarizing conversations, automatically closing resolved tickets, and proposing reply suggestions. Hiver also offers 24/7 support across all plans, including the free tier. Additional capabilities include bringing contextual data from other tools into each interaction to streamline workflows, as well as built-in reporting and predictive insights that help users detect patterns, track performance, and act on data efficiently.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSeo API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Hiver mention score
POST /v3/content_analysis/summary
{
  "keyword": "Hiver",
  "type": "llm_mentions",
  "date_from": "2025-01-01"
}