Customer Conversation Compass

jakemckee.com

Customer Conversation Compass is a professional tool suite and framework designed to help product teams improve their customer-centricity by facilitating direct, first-hand customer conversations. It provides diagnostic assessments, structured guidance, and peer support to identify ‘conversation debt’ and build sustainable practices for gathering actionable customer insights.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSEO API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Customer Conversation Compass mentions
POST v3/ai_optimization/llm_mentions/search/live
[
    {
        "target": [
            {
                "keyword": "Customer Conversation Compass",
                "search_scope": ["any"]
            }
        ],
        "platform": "chat_gpt",
        "order_by" : ["ai_search_volume,desc"]
    }
]