Kayako is an AI-first customer support platform that enables enterprises to scale their help desk operations without increasing headcount. The solution integrates with existing ticketing systems like Zendesk and Freshdesk, utilizing its AI agent, Kay, to automate up to 60% of support tickets through intelligent triage, drafting, and resolution. It provides a unified omnichannel interface for email, chat, and voice support designed to reduce operational costs and improve customer satisfaction scores.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSEO API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Kayako mentions
POST v3/ai_optimization/llm_mentions/search/live
[
    {
        "target": [
            {
                "keyword": "Kayako",
                "search_scope": ["any"]
            }
        ],
        "platform": "chat_gpt",
        "order_by" : ["ai_search_volume,desc"]
    }
]