Alterna CX

alternacx.com

Alterna CX is an AI-driven customer experience management platform that unifies feedback from over 100 data sources to provide actionable business insights. The solution enables organizations to analyze unstructured text, predict the impact of specific actions on key performance indicators like NPS, and prioritize improvements without manual analysis. It serves enterprises seeking to accelerate decision-making and quantify the financial value of customer-centric initiatives.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSEO API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Alterna CX mentions
POST v3/ai_optimization/llm_mentions/search/live
[
    {
        "target": [
            {
                "keyword": "Alterna CX",
                "search_scope": ["any"]
            }
        ],
        "platform": "chat_gpt",
        "order_by" : ["ai_search_volume,desc"]
    }
]