Feebak enables organizations using PureCloud to collect feedback from callers shortly after they have spoken with an agent. It is designed to deliver surveys in close proximity to the call experience.

This approach supports timely insight into customer interactions, helping PureCloud users better understand caller sentiment and agent performance through post-call surveys.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSeo API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Feebak mention score
POST /v3/content_analysis/summary
{
  "keyword": "Feebak",
  "type": "llm_mentions",
  "date_from": "2025-01-01"
}