MiDesk is a B2B omnichannel customer support platform that consolidates customer interactions from diverse online and offline channels—including social media, live chat, email, voice calls, and POS systems—into a unified interface. The solution provides comprehensive ticketing, automated task distribution, and CRM capabilities to streamline service operations and enhance agent productivity. It enables enterprises to deliver consistent, real-time customer experiences while improving service quality and operational efficiency through centralized monitoring and analytics.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSEO API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch MiDesk mentions
POST v3/ai_optimization/llm_mentions/search/live
[
    {
        "target": [
            {
                "keyword": "MiDesk",
                "search_scope": ["any"]
            }
        ],
        "platform": "chat_gpt",
        "order_by" : ["ai_search_volume,desc"]
    }
]