Help Desk Software
Top companies in category by LLM model mentions
Help Desk Software is a customer support platform that helps businesses organize, track, and resolve service requests from a central system. It is commonly used by support teams, IT departments, and operations staff that handle questions, incidents, and internal or external service tickets. Companies often evaluate the best help desk software to streamline communication and keep response workflows consistent across channels.
Typical use cases include managing incoming tickets, routing requests to the right agent, tracking issue status, and maintaining a record of past interactions. Many help desk tools also support shared inboxes, automated ticket assignment, knowledge bases, SLA tracking, reporting, and self-service portals. These features help teams reduce manual work, improve response times, and provide more consistent support.
For businesses of different sizes, help desk software can improve visibility into workload and customer issues while making it easier to measure team performance. It is especially useful for organizations that want to standardize support processes, coordinate across departments, and deliver a more organized service experience. Buyers comparing top help desk tools usually look for usability, integrations, automation, and reporting that fit their support operations.
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1
Zendesk zendesk.comCATEGORY RANK #1— no change -
2HelpDesk helpdesk.comCATEGORY RANK #2— no change
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Tidio tidio.comCATEGORY RANK #3— no change -
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Help Scout helpscout.comCATEGORY RANK #4— no change -
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eDesk edesk.comCATEGORY RANK #5— no change -
6Jitbit jitbit.comCATEGORY RANK #6▲ +1
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Desk365 desk365.ioCATEGORY RANK #7▲ +1 -
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Helply helply.comCATEGORY RANK #8▲ +2 -
9Hesk hesk.comCATEGORY RANK #9— no change
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ClearFeed clearfeed.aiCATEGORY RANK #10▼ -4 -
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osTicket osticket.comCATEGORY RANK #11— no change -
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ChannelReply channelreply.comCATEGORY RANK #12▲ +1 -
13HappyFox happyfox.comCATEGORY RANK #13▼ -1
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14Ticket Tool tickettool.xyzCATEGORY RANK #14▲ +9
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Raiseaticket raiseaticket.comCATEGORY RANK #15▲ +1 -
16LiveHelpNow livehelpnow.netCATEGORY RANK #16▼ -2
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Hipporello hipporello.comCATEGORY RANK #17— no change -
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HeroThemes herothemes.comCATEGORY RANK #18▲ +2 -
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Zammad zammad.comCATEGORY RANK #19▲ +2 -
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SparrowDesk sparrowdesk.comCATEGORY RANK #20▲ +10 -
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FreeScout freescout.netCATEGORY RANK #21▼ -2 -
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Mojo Helpdesk mojohelpdesk.comCATEGORY RANK #22▲ +18 -
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HelpSpot helpspot.comCATEGORY RANK #23▼ -1 -
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Udesk udeskglobal.comCATEGORY RANK #24▼ -9 -
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Enchant enchant.comCATEGORY RANK #25▲ +6 -
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SupportBee supportbee.comCATEGORY RANK #26▲ +12 -
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Suptask suptask.comCATEGORY RANK #27▲ +14 -
28UseResponse useresponse.comCATEGORY RANK #28▲ +4
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29ProProfs Help Desk proprofsdesk.comCATEGORY RANK #29▲ +5
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My AskAI myaskai.comCATEGORY RANK #30▲ +3 -
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Helpwise helpwise.ioCATEGORY RANK #31▲ +11 -
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Unthread unthread.ioCATEGORY RANK #32▲ +3 -
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Fluent Support fluentsupport.comCATEGORY RANK #33— no change -
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Revelation Helpdesk revelationhelpdesk.comCATEGORY RANK #34▼ -8 -
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Request Tracker requesttracker.comCATEGORY RANK #35▼ -11 -
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Tiflux tiflux.comCATEGORY RANK #36▼ -11 -
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Deskpro deskpro.comCATEGORY RANK #37▼ -10 -
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Giant Rocketship giantrocketship.comCATEGORY RANK #38▼ -10 -
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Desku desku.ioCATEGORY RANK #39▲ +4 -
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BoldDesk bolddesk.comCATEGORY RANK #40▼ -3 -
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OTRS Community Edition otrscommunityedition.comCATEGORY RANK #41▼ -5 -
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Coticsy coticsy.comCATEGORY RANK #42— no change -
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Awesome Support getawesomesupport.comCATEGORY RANK #43▲ +1 -
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Acta Solutions actasolutions.ioCATEGORY RANK #44— no change -
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Replies replies.ioCATEGORY RANK #45— no change -
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FuseDesk fusedesk.comCATEGORY RANK #46▼ -1 -
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Pia pia.aiCATEGORY RANK #47▼ -1 -
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GrowthDot growthdot.comCATEGORY RANK #48— no change -
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Kirsten Sander Ltd mark-milton.comCATEGORY RANK #49— no change -
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SamDesk samdesk.nlCATEGORY RANK #50— no change -
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Helpdesk Buttons helpdeskbuttons.comCATEGORY RANK #51— no change -
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Go10 Support go10support.co.ukCATEGORY RANK #52— no change -
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Replypad replypad.comCATEGORY RANK #53▼ -6 -
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IO IIUM io-iium.myCATEGORY RANK #54— no change -
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iSupport isupport.comCATEGORY RANK #55▼ -7 -
56Desk360 desk360.comCATEGORY RANK #56— no change
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RDL Helpdesk rdl-helpdesk.deCATEGORY RANK #57▼ -18 -
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Fullcourt fullcourt.coCATEGORY RANK #58— no change -
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Summera Support summerasupport.seCATEGORY RANK #59— no change -
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T-HelpDesk t-helpdesk.itCATEGORY RANK #60— no change -
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SupportSystem supportsystem.comCATEGORY RANK #61▼ -32 -
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EasyDesk easydesk.appCATEGORY RANK #62▼ -44 -
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Replyco replyco.comCATEGORY RANK #63— no change -
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Fullview fullview.ioCATEGORY RANK #64— no change -
65Deskhero deskhero.comCATEGORY RANK #65— no change
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Herodesk herodesk.comCATEGORY RANK #66— no change -
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Word WandAI wordwandai.comCATEGORY RANK #67— no change -
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ProzAnswers prozanswers.comCATEGORY RANK #68— no change -
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Beri beri-app.comCATEGORY RANK #69— no change -
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eHelpDesk ehelpdesk.czCATEGORY RANK #70— no change -
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qManage qmanage.comCATEGORY RANK #71— no change -
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EuTrato eutrato.comCATEGORY RANK #72▼ -23 -
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eSupport esupport.ngCATEGORY RANK #73— no change -
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WPHelpDesk wphelpdesk.comCATEGORY RANK #74— no change -
75HelpDeskZ helpdeskz.comCATEGORY RANK #75— no change
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761TICKET 1ticket.comCATEGORY RANK #76— no change
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agnoStack agnostack.comCATEGORY RANK #77— no change -
78Quantum Whisper quantumwhisper.comCATEGORY RANK #78— no change
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SupportCandy supportcandy.netCATEGORY RANK #79— no change -
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Requestor requestor.comCATEGORY RANK #80— no change -
81ChatBees chatbees.aiCATEGORY RANK #81— no change
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Milldesk milldesk.com.brCATEGORY RANK #82— no change -
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Request Tracker Pro requesttrackerpro.comCATEGORY RANK #83— no change -
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Sistema Ticketing enc-ticketing.orgCATEGORY RANK #84— no change -
85Sitechange sitechange.comCATEGORY RANK #85— no change
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Support Board board.supportCATEGORY RANK #86— no change -
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Mobile Ticketing mobileticketing.appCATEGORY RANK #87— no change -
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Zaetoon zaetoon.comCATEGORY RANK #88— no change -
89Help Desk Star helpdeskstar.orgCATEGORY RANK #89— no change
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Cayzu cayzu.comCATEGORY RANK #90— no change -
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HelpShelf helpshelf.comCATEGORY RANK #91— no change -
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HelpSpace helpspace.comCATEGORY RANK #92— no change -
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Icona Srl icona.itCATEGORY RANK #93— no change -
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Helprace helprace.comCATEGORY RANK #94▼ -44 -
95Helpy helpy.ioCATEGORY RANK #95— no change
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GrapesCare grapescare.comCATEGORY RANK #96— no change -
97My Read Receipts myreadreceipts.comCATEGORY RANK #97— no change
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98PleaseHelp pleasehelp.euCATEGORY RANK #98— no change
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Easy Ticket AI easyticket.aiCATEGORY RANK #99— no change -
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Keli keli.ioCATEGORY RANK #100— no change -
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PlusTanss plustanss.deCATEGORY RANK #101— no change -
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SOLAP Group solapenterprisehub.comCATEGORY RANK #102— no change -
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Brisk Support brisksupport.comCATEGORY RANK #103— no change -
104Fogbender fogbender.comCATEGORY RANK #104— no change
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105MiDesk midesk.vnCATEGORY RANK #105— no change
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106Starko starko.oneCATEGORY RANK #106— no change
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Insights for ConnectWise insightsmsp.comCATEGORY RANK #107— no change -
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Tamarello tamarello.comCATEGORY RANK #108— no change -
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FreeHelpDesk freehelpdesk.meCATEGORY RANK #109— no change -
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SaaSTickets saastickets.comCATEGORY RANK #110— no change -
111Timely.Support timely.supportCATEGORY RANK #111— no change
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112CloudDesk 3 sportsclub.helpCATEGORY RANK #112— no change
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113Selvo selvo.coCATEGORY RANK #113— no change
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CMSHelplive cmshelplive.comCATEGORY RANK #114— no change -
115HESK onecustomerservice.netCATEGORY RANK #115— no change
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Support System support-system.xyzCATEGORY RANK #116— no change -
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AweDesk awedesk.comCATEGORY RANK #117— no change -
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QuickBooks Tool Hub quickbookstoolhub.netCATEGORY RANK #118— no change -
119Grapevine Support grapevine.supportCATEGORY RANK #119— no change
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HelpMate helpmate.soCATEGORY RANK #120— no change -
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Zervise zervise.comCATEGORY RANK #121— no change -
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ProFlow proflow.plCATEGORY RANK #122— no change -
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Resply resply.ioCATEGORY RANK #123— no change -
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Plumber.ai getplumber.aiCATEGORY RANK #124— no change -
125ClickConnector clickconnector.comCATEGORY RANK #125— no change
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Fieldwise fieldwise.nlCATEGORY RANK #126— no change -
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Resolution1 resolution1.comCATEGORY RANK #127— no change -
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LeapG Helpdesk leapghelpdesk.comCATEGORY RANK #128— no change -
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Kenchi kenchi.comCATEGORY RANK #129— no change -
130JS Help Desk jshelpdesk.comCATEGORY RANK #130— no change
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Zenix Help Desk pongsatorn.comCATEGORY RANK #131— no change -
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Atendo atendo.comCATEGORY RANK #132— no change -
133Fastplus Support Desk fpsupportdesk.comCATEGORY RANK #133— no change
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134Ticketsystem Kreis Düren ticket112.deCATEGORY RANK #134— no change
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Helpdesk helpdesk.ptCATEGORY RANK #135— no change -
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Dispatch Tickets dispatchtickets.comCATEGORY RANK #136— no change -
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HelpDesk.Plus helpdesk.plusCATEGORY RANK #137— no change -
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oFlow oflow.ioCATEGORY RANK #138— no change -
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osAwesome osaweso.meCATEGORY RANK #139— no change -
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Requeste requeste.comCATEGORY RANK #140— no change -
141SmallCubed smallcubed.comCATEGORY RANK #141— no change
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142HelpNinja helpninja.comCATEGORY RANK #142— no change
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SolutionDesk solutiondesk.jpCATEGORY RANK #143— no change -
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Succinctly succinctly.ioCATEGORY RANK #144— no change -
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LiveHelp livehelp.itCATEGORY RANK #145— no change -
146HelpDeskStar helpdesk.com.uaCATEGORY RANK #146— no change
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147AzureDesk azuredesk.coCATEGORY RANK #147— no change
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Deskie deskie.ioCATEGORY RANK #148— no change -
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Fuse IM fuse.chatCATEGORY RANK #149— no change -
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Helpdeskgeek helpdeskgeek.orgCATEGORY RANK #150— no change -
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Ninja Support ninjasupport.netCATEGORY RANK #151— no change -
152Smart Answer smartanswer.comCATEGORY RANK #152— no change
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Freedesk freedesk.com.brCATEGORY RANK #153— no change -
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Blinger blinger.ioCATEGORY RANK #154— no change -
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Yablo yablo.ioCATEGORY RANK #155— no change -
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Sparkly sparkly.devCATEGORY RANK #156— no change -
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SBX sbx.toolsCATEGORY RANK #157— no change -
158Trakdesk trakdesk.comCATEGORY RANK #158— no change
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159Output Desk outputdesk.comCATEGORY RANK #159— no change
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Desky desky.supportCATEGORY RANK #160— no change -
161NeetoDesk neetodesk.comCATEGORY RANK #161— no change
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162Trudesk trudesk.ioCATEGORY RANK #162— no change
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EgyCare egycare.orgCATEGORY RANK #163— no change -
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Issuebear issuebear.comCATEGORY RANK #164— no change -
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AskJack askjack.ioCATEGORY RANK #165— no change -
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Chivo Support cajeroschivo.comCATEGORY RANK #166— no change -
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Deskware deskware.comCATEGORY RANK #167— no change -
168Deskero deskero.comCATEGORY RANK #168— no change
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FWdesk fwdeskonline.nlCATEGORY RANK #169— no change -
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Channeled withchanneled.comCATEGORY RANK #170— no change -
171GoDesk getgodesk.comCATEGORY RANK #171— no change
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Support Hub support-hub.ioCATEGORY RANK #172— no change -
173SupportBay supportbay.appCATEGORY RANK #173— no change
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174Helploom helploom.comCATEGORY RANK #174— no change
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ReplyDesk replydesk.comCATEGORY RANK #175— no change -
176CRMdesk crmdesk.comCATEGORY RANK #176— no change
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SupportPal supportpal.comCATEGORY RANK #177— no change -
178LabiDesk labidesk.comCATEGORY RANK #178— no change
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Re:lation ingage.jpCATEGORY RANK #179— no change -
180TrustyAces trustyace.comCATEGORY RANK #180— no change
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Crowd Agent crowd-agent.comCATEGORY RANK #181— no change -
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Support Genix supportgenix.comCATEGORY RANK #182— no change -
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TomTicket tomticket.comCATEGORY RANK #183— no change -
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Commslayer commslayer.comCATEGORY RANK #184— no change -
185LibraryH3lp libraryh3lp.comCATEGORY RANK #185— no change
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UserEcho userecho.comCATEGORY RANK #186— no change
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