Synaptum
virtuatell.comSynaptum® from VirtuaTell provides fully automated collection of customer experience (CX) feedback surveys without requiring any intervention from contact center agents. It is designed to work in an omnichannel environment and can be deployed for customers using Genesys Cloud as well as on-premise installations.
The platform captures CX feedback through phone, email, SMS, web, chat, and social media channels. Collected responses are made accessible across the organization with role-based access control to manage visibility and permissions.
LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.
Normalized 0–100 · last 8 weeks
DataForSeo API
Get LLM mention data of any company via DataForSEO API
Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count.
How to get LLM mention data →// Fetch Synaptum mention score POST /v3/content_analysis/summary { "keyword": "Synaptum", "type": "llm_mentions", "date_from": "2025-01-01" }
