Workspace Mindtouch integration

This solution provides a screen-pop of MindTouch knowledge base content directly within the Genesys Workspace environment. When triggered, relevant knowledge base articles and information are displayed to agents in real time.

By surfacing MindTouch knowledge base data inside Genesys Workspace, agents can quickly view and reference the information they need without leaving their primary desktop. This helps streamline access to support content and improves the efficiency of handling customer interactions.

LLM mention score

Normalized 0–100 · last 8 weeks

DataForSeo API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count.

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How to get LLM mention data →

// Fetch Workspace Mindtouch integration mention score
POST /v3/content_analysis/summary
{
  "keyword": "Workspace Mindtouch integration",
  "type": "llm_mentions",
  "date_from": "2025-01-01"
}