Help Scout

helpscout.com

Help Scout is a customer service software provider that offers an intuitive, all-in-one help desk platform designed to streamline support operations. The solution centralizes communication from multiple channels into a single inbox, enabling teams to collaborate effectively and utilize AI-driven features for faster resolution. It focuses on delivering exceptional customer experiences through simplified workflows, robust analytics, and integrated knowledge base capabilities.

LLM mention score The LLM mention score is the total number of mentions of this brand in different LLM chatbots, normalized to the scale from 0 to 100. You can get actual, non-normalized numbers via the LLM Mention API from DataForSEO.

Normalized 0–100 · last 8 weeks

DataForSEO API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count. 

How to get LLM mention data →
// Fetch Help Scout mentions
POST v3/ai_optimization/llm_mentions/search/live
[
    {
        "target": [
            {
                "keyword": "Help Scout",
                "search_scope": ["any"]
            }
        ],
        "platform": "chat_gpt",
        "order_by" : ["ai_search_volume,desc"]
    }
]