WFM RTA Connector

The WFM RTA (Workforce Management Real-Time Adherence) integration continuously tracks agent presence status within PureCloud. It observes changes in real time, such as when agents become available, unavailable, or switch states.

This presence information is then transmitted to external workforce management (WFM) systems. As a result, WFM platforms can use up-to-date agent status data for monitoring and adherence purposes.

LLM mention score

Normalized 0–100 · last 8 weeks

DataForSeo API

Get LLM mention data of any company via DataForSEO API

Get access to the structured data on keyword, brand, and website mentions in LLMs, including metrics like AI search volume, impressions, and mentions count.

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How to get LLM mention data →

// Fetch WFM RTA Connector mention score
POST /v3/content_analysis/summary
{
  "keyword": "WFM RTA Connector",
  "type": "llm_mentions",
  "date_from": "2025-01-01"
}