Co-Browsing

Co-browsing software lets two or more people view and interact with the same web page or application session in real time, while keeping each user’s private data separate. It is commonly used by customer support teams, sales representatives, onboarding specialists, and service agents who need to guide users through digital tasks without relying on long explanations or screen sharing.

Typical use cases include troubleshooting account issues, completing forms, walking customers through product setup, and helping prospects during demos or buying decisions. The best co-browsing software usually includes secure session sharing, pointer and annotation tools, browser or app synchronization, and controls that limit what each participant can see or edit.

For businesses, these top co-browsing tools can reduce support time, improve first-contact resolution, and create a smoother customer experience during high-friction interactions. They are especially useful in industries where clear digital guidance matters, such as financial services, healthcare, telecom, and SaaS.