IT Service Management Tools
Top companies in category by LLM model mentions
IT Service Management Tools are software platforms that help organizations plan, deliver, manage, and improve internal IT services. They are commonly used by IT departments, service desks, managed service providers, and operations teams that need a structured way to handle support requests and service workflows. For buyers comparing the best IT Service Management software, these tools provide a central system for organizing service delivery and tracking work across teams.
Typical use cases include incident management, request fulfillment, problem management, change management, and asset tracking. Common features include ticketing, self-service portals, workflow automation, knowledge bases, SLA monitoring, approval routing, and reporting dashboards. These capabilities help teams reduce manual work, improve response times, and maintain better visibility into service performance.
IT Service Management tools also support more consistent communication between IT and business users by standardizing how issues are logged, assigned, and resolved. They can help organizations improve compliance, document processes, and identify recurring service issues through analytics. As a result, top IT Service Management tools are often evaluated for their ability to improve efficiency, service quality, and operational control.
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1InvGate invgate.comCATEGORY RANK #1— no change
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Atera atera.comCATEGORY RANK #2— no change -
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Freshworks freshworks.comCATEGORY RANK #3— no change -
4Motadata motadata.comCATEGORY RANK #4— no change
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Xurrent xurrent.comCATEGORY RANK #5— no change -
6ConnectWise connectwise.comCATEGORY RANK #6— no change
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OTRS otrs.comCATEGORY RANK #7— no change -
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Virima virima.comCATEGORY RANK #8▲ +5 -
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Siit siit.ioCATEGORY RANK #9▼ -1 -
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Datto datto.comCATEGORY RANK #10▼ -1 -
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Kaseya kaseya.comCATEGORY RANK #11▼ -1 -
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Alloy Software alloysoftware.comCATEGORY RANK #12— no change -
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Infraon infraon.ioCATEGORY RANK #13▼ -2 -
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EcholoN echolon.deCATEGORY RANK #14▲ +1 -
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TOPdesk topdesk.comCATEGORY RANK #15▼ -1 -
16Stitchflow stitchflow.comCATEGORY RANK #16▲ +4
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Matrix42 matrix42.comCATEGORY RANK #17▼ -1 -
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deeploi deeploi.ioCATEGORY RANK #18▲ +4 -
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USU usu.comCATEGORY RANK #19▼ -2 -
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Deepser deepser.comCATEGORY RANK #20▲ +6 -
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TeamDynamix teamdynamix.comCATEGORY RANK #21▼ -2 -
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Ravenna ravenna.aiCATEGORY RANK #22▼ -4 -
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BMC Helix helixops.aiCATEGORY RANK #23▲ +4 -
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DeskDay deskday.comCATEGORY RANK #24▲ +9 -
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Atomicwork atomicwork.comCATEGORY RANK #25▼ -2 -
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ALVAO alvao.comCATEGORY RANK #26▲ +2 -
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Resolve Systems resolve.ioCATEGORY RANK #27▲ +3 -
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Fixify fixify.comCATEGORY RANK #28▲ +1 -
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Aranda Software arandasoft.comCATEGORY RANK #29▲ +3 -
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Vivantio vivantio.comCATEGORY RANK #30▼ -9 -
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Hollat hollat.netCATEGORY RANK #31▲ +3 -
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Rezolve.ai rezolve.aiCATEGORY RANK #32▼ -7 -
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Help Desk Migration help-desk-migration.comCATEGORY RANK #33▲ +3 -
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Patronum patronum.ioCATEGORY RANK #34▼ -10 -
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Anakage anakage.comCATEGORY RANK #35▲ +2 -
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Cireson cireson.comCATEGORY RANK #36▼ -5 -
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Alemba alemba.comCATEGORY RANK #37▲ +2 -
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Serval serval.comCATEGORY RANK #38▲ +9 -
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Tecnilson tecnilson.com.brCATEGORY RANK #39▲ +3 -
40SmartStage smart-stage.jpCATEGORY RANK #40▲ +13
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41TechExcel techexcel.comCATEGORY RANK #41▲ +7
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iTop combodo.comCATEGORY RANK #42▲ +7 -
43Cookdown cookdown.comCATEGORY RANK #43— no change
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KIX kixdesk.comCATEGORY RANK #44▲ +12 -
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Servicely servicely.aiCATEGORY RANK #45— no change -
46KYBERNA AG kyberna.deCATEGORY RANK #46▲ +11
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Sunrise Software sunrisesoftware.comCATEGORY RANK #47▼ -4 -
48Midori midori-global.comCATEGORY RANK #48▼ -8
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Serviceaide serviceaide.comCATEGORY RANK #49▼ -5 -
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Hudu hudu.comCATEGORY RANK #50▼ -15 -
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Wrangle wrangle.ioCATEGORY RANK #51▼ -13 -
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MSP Process mspprocess.comCATEGORY RANK #52▲ +12 -
53KYBERNA kyberna.chCATEGORY RANK #53▼ -3
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ITSM 365 itsm365.comCATEGORY RANK #54▲ +11 -
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Risotto tryrisotto.comCATEGORY RANK #55▼ -10 -
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DeskDirector deskdirector.comCATEGORY RANK #56— no change -
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SolvNow solvnow.comCATEGORY RANK #57▲ +9 -
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HORIZONT Software horizont-it.comCATEGORY RANK #58— no change -
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TANSS tanss.deCATEGORY RANK #59— no change -
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Verdanadesk verdanadesk.comCATEGORY RANK #60— no change -
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Provance provance.comCATEGORY RANK #61— no change -
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Abraxio abraxio.comCATEGORY RANK #62▼ -16 -
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Pat Group pat.euCATEGORY RANK #63— no change -
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IT Guild it-guild.comCATEGORY RANK #64▲ +3 -
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IT Care Center it-care-center.comCATEGORY RANK #65— no change -
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Instant Technologies instant-tech.comCATEGORY RANK #66— no change -
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Collectives collectives.grCATEGORY RANK #67— no change -
68IPsoft ipsoft.comCATEGORY RANK #68— no change
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Open Tecnologia opentec.com.brCATEGORY RANK #69— no change -
70STEG steg.co.krCATEGORY RANK #70▼ -2
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FootPrints Service Desk footprintsservicedesk.comCATEGORY RANK #71— no change -
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TIKTING itdevtech.comCATEGORY RANK #72— no change -
73SMART Service Desk smartservicedesk.comCATEGORY RANK #73▼ -4
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LOG Plus logplus.ioCATEGORY RANK #74— no change -
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neo42 neo42.deCATEGORY RANK #75▼ -17 -
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ServicePRO servicepro.solutionsCATEGORY RANK #76▼ -6 -
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Easit easit.seCATEGORY RANK #77▼ -18 -
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OXARI oxari.comCATEGORY RANK #78▼ -27 -
79Autotask autotask.netCATEGORY RANK #79▼ -8
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Faveo Helpdesk faveohelpdesk.comCATEGORY RANK #80▼ -20 -
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Mint Service Desk mintsd.comCATEGORY RANK #81▼ -40 -
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Startly startly.comCATEGORY RANK #82— no change -
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3S Networks 3s-networks.comCATEGORY RANK #83— no change -
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System 2000 system2000.deCATEGORY RANK #84— no change -
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Naofix naofix.comCATEGORY RANK #85▼ -24 -
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Effort IT effortit.nlCATEGORY RANK #86— no change -
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five(9)s GmbH five9ssoftware.comCATEGORY RANK #87— no change -
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Codenica codenica.comCATEGORY RANK #88— no change -
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UniDesk unidesk.ac.ukCATEGORY RANK #89— no change -
90I.C.Services Configuration vulovic.rsCATEGORY RANK #90— no change
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91Pytheas pytheas.comCATEGORY RANK #91— no change
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Nanoheal nanoheal.comCATEGORY RANK #92▼ -20 -
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PER4MANCE per4mance.czCATEGORY RANK #93— no change -
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iET Solutions iet-solutions.deCATEGORY RANK #94— no change -
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Excalibur Data Systems excaliburdata.comCATEGORY RANK #95— no change -
96Sector Nord AG sectornord.deCATEGORY RANK #96— no change
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Service Hub service-hub.comCATEGORY RANK #97— no change -
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Infradesk infradesk.appCATEGORY RANK #98— no change -
99Perwira Group perwiramedia.co.idCATEGORY RANK #99▼ -37
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Infrasoft infrasoft.dkCATEGORY RANK #100— no change -
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itpilot itpilot.deCATEGORY RANK #101— no change -
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Rexpondo rexpondo.comCATEGORY RANK #102▼ -39 -
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SaveMYService savemyservice.comCATEGORY RANK #103— no change -
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GroupLink grouplink.comCATEGORY RANK #104— no change -
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PETE pete-ai.comCATEGORY RANK #105▼ -32 -
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Leg Up Software legupsoftware.comCATEGORY RANK #106▼ -52 -
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Greenitco Technologies greenitco.comCATEGORY RANK #107— no change -
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ESTIM Software estim-software.comCATEGORY RANK #108▼ -34 -
109itmSUITE itmsuite.euCATEGORY RANK #109— no change
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ITManager it-man.plCATEGORY RANK #110▼ -55 -
111ITSmart treq.co.idCATEGORY RANK #111— no change
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Tikitrik tikitrik.comCATEGORY RANK #112— no change -
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BOSS Solutions boss-solutions.comCATEGORY RANK #113▼ -38 -
114Masterpiece masterpiece.dkCATEGORY RANK #114— no change
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C2 c2-itsm.comCATEGORY RANK #115▼ -63 -
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Contegix contegix.comCATEGORY RANK #116— no change -
117Arcadia Systems arc-mec.comCATEGORY RANK #117— no change
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highsystem highsystem.chCATEGORY RANK #118— no change -
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Aethron Technologies aethron.techCATEGORY RANK #119— no change -
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Unified Service Management usm.grCATEGORY RANK #120— no change -
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ATSOFT Teknologi atsoft.co.idCATEGORY RANK #121— no change -
122HDPlus hdplus4it.comCATEGORY RANK #122— no change
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ITAC itac.com.trCATEGORY RANK #123— no change -
124GatComputer gatc.jpCATEGORY RANK #124— no change
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tiX tix-ticketsystem.deCATEGORY RANK #125— no change -
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STA Technologies sta-technologies.comCATEGORY RANK #126— no change -
127Service-Manager.online service-manager.onlineCATEGORY RANK #127— no change
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ITOK itok.com.uaCATEGORY RANK #128— no change -
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AS infotrack asinfotrack.chCATEGORY RANK #129— no change -
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MIS Software missoftware.com.ngCATEGORY RANK #130— no change -
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LOG Systems log-systems.comCATEGORY RANK #131— no change -
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Ticket-UP ticket-up.comCATEGORY RANK #132— no change -
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ITautomate itautomate.ioCATEGORY RANK #133— no change -
134SWITCH-Lab. switch-lab.jpCATEGORY RANK #134— no change
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Gensys gensys.nlCATEGORY RANK #135— no change -
136NEAS neass.inCATEGORY RANK #136— no change
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137PTech ptech.co.ilCATEGORY RANK #137— no change
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RIATEC riatec.co.jpCATEGORY RANK #138— no change -
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Jnana Analytics jnanaanalytics.comCATEGORY RANK #139— no change -
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Stackgini stackgini.deCATEGORY RANK #140— no change -
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PSA 365 psa365.auCATEGORY RANK #141— no change -
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OP5 op5.seCATEGORY RANK #142— no change -
143Helpdesk Solutions helpdesk-solutions.comCATEGORY RANK #143— no change
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Opteamus helpdeszk.huCATEGORY RANK #144— no change -
145ServiceAI serviceai.cnCATEGORY RANK #145— no change
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Sensedesk sensedesk.comCATEGORY RANK #146— no change -
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Service Automation Suite serviceautomation.euCATEGORY RANK #147— no change -
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ITC Japan itcjapan.comCATEGORY RANK #148— no change -
149Evtek Solutions evtek.netCATEGORY RANK #149— no change
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150Numara numara.ioCATEGORY RANK #150— no change
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Geeks on Chat geeksonchat.com.auCATEGORY RANK #151— no change -
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秀峰システム syuhou.co.jpCATEGORY RANK #152— no change -
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mIT solutions mitsolutions.deCATEGORY RANK #153— no change -
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SupportStudioK12 supportstudiok12.comCATEGORY RANK #154— no change -
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Workspace Thailand workspace.in.thCATEGORY RANK #155— no change -
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Firefly Tech Oy fireflyfin.comCATEGORY RANK #156— no change -
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Synergy synergy.euCATEGORY RANK #157— no change -
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Veops veops.cnCATEGORY RANK #158— no change -
159Change-It change-it.proCATEGORY RANK #159— no change
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Radenta Technologies radenta.comCATEGORY RANK #160— no change -
161Apoia.Me apoia.meCATEGORY RANK #161— no change
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Fortis ITSM fortis-itsm.co.ukCATEGORY RANK #162— no change -
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Lomnido lomnido.comCATEGORY RANK #163— no change -
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CMDBuild READY2USE cmdbuildready2use.orgCATEGORY RANK #164— no change -
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PowerDesk powerdesk.deCATEGORY RANK #165— no change -
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TechManager AI techmanager.aiCATEGORY RANK #166— no change -
167Tesseron tesseron.deCATEGORY RANK #167— no change
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DCS Technology Solutions dcs-dcs.comCATEGORY RANK #168— no change -
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FoxPRISM foxprism.comCATEGORY RANK #169— no change -
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OpsyAI opsy.cloudCATEGORY RANK #170— no change -
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Marval marvalnorthamerica.comCATEGORY RANK #171— no change -
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Collins eMedia collinsemedia.comCATEGORY RANK #172— no change -
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Task Co., Ltd. task.co.jpCATEGORY RANK #173— no change -
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Planet Associates planetirm.comCATEGORY RANK #174— no change -
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HumanTouch, LLC humantouch.aiCATEGORY RANK #175— no change -
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Way way.soCATEGORY RANK #176— no change -
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PT Lemurian Innovation Technology lemurian.techCATEGORY RANK #177— no change -
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Marval Software marval.globalCATEGORY RANK #178— no change -
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GLPI glpi.plCATEGORY RANK #179— no change -
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OMAMORI omamori.supportCATEGORY RANK #180— no change -
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Fox ITSM foxitsm.orgCATEGORY RANK #181— no change -
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INOSAS inosas.comCATEGORY RANK #182— no change -
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IRIMÌ irimi.itCATEGORY RANK #183— no change -
184Dmove dmove.coCATEGORY RANK #184— no change
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onITnow onitnow.nlCATEGORY RANK #185— no change -
186Chime V5 chimev5.comCATEGORY RANK #186— no change
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187IBITECH AG ibitech.comCATEGORY RANK #187— no change
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188Zgłoszenia24 zgloszenia24.plCATEGORY RANK #188— no change
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Ecaldima ecaldima.comCATEGORY RANK #189— no change -
190蓝伏豚 lanfutun.comCATEGORY RANK #190— no change
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ITOC itoc.com.trCATEGORY RANK #191— no change -
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CDESK cdesk.euCATEGORY RANK #192— no change -
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CTMS-ITSM ctms-itsm.comCATEGORY RANK #193— no change -
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SimplyDesk simplydesk.comCATEGORY RANK #194— no change -
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Softoft softoft.deCATEGORY RANK #195— no change -
196SmartService mysmartservice.comCATEGORY RANK #196— no change
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CLOUDSUPPLIES Intellimation GmbH cloudsupplies.deCATEGORY RANK #197— no change -
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ServiceTree service-tree.comCATEGORY RANK #198— no change -
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Q Labs qlabs.devCATEGORY RANK #199— no change -
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Koncept Systemy Informatyczne konceptcis.plCATEGORY RANK #200— no change
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