Help Desk Software
Top companies in category by LLM model mentions
Help Desk Software is a customer support platform that helps businesses organize, track, and resolve service requests from a central system. It is commonly used by support teams, IT departments, and operations staff that handle questions, incidents, and internal or external service tickets. Companies often evaluate the best help desk software to streamline communication and keep response workflows consistent across channels.
Typical use cases include managing incoming tickets, routing requests to the right agent, tracking issue status, and maintaining a record of past interactions. Many help desk tools also support shared inboxes, automated ticket assignment, knowledge bases, SLA tracking, reporting, and self-service portals. These features help teams reduce manual work, improve response times, and provide more consistent support.
For businesses of different sizes, help desk software can improve visibility into workload and customer issues while making it easier to measure team performance. It is especially useful for organizations that want to standardize support processes, coordinate across departments, and deliver a more organized service experience. Buyers comparing top help desk tools usually look for usability, integrations, automation, and reporting that fit their support operations.
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1
Zendesk zendesk.comCATEGORY RANK #1— no change -
2HelpDesk helpdesk.comCATEGORY RANK #2— no change
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Tidio tidio.comCATEGORY RANK #3— no change -
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Help Scout helpscout.comCATEGORY RANK #4— no change -
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eDesk edesk.comCATEGORY RANK #5▲ +1 -
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ClearFeed clearfeed.aiCATEGORY RANK #6▲ +1 -
7Jitbit jitbit.comCATEGORY RANK #7▼ -2
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Desk365 desk365.ioCATEGORY RANK #8— no change -
9Hesk hesk.comCATEGORY RANK #9▲ +1
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Helply helply.comCATEGORY RANK #10▼ -1 -
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osTicket osticket.comCATEGORY RANK #11— no change -
12HappyFox happyfox.comCATEGORY RANK #12▲ +5
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ChannelReply channelreply.comCATEGORY RANK #13▼ -1 -
14LiveHelpNow livehelpnow.netCATEGORY RANK #14▲ +7
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Udesk udeskglobal.comCATEGORY RANK #15▲ +10 -
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Raiseaticket raiseaticket.comCATEGORY RANK #16▼ -1 -
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Hipporello hipporello.comCATEGORY RANK #17▲ +6 -
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EasyDesk easydesk.appCATEGORY RANK #18▲ +1 -
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FreeScout freescout.netCATEGORY RANK #19▲ +3 -
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Zammad zammad.comCATEGORY RANK #20▼ -2 -
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HeroThemes herothemes.comCATEGORY RANK #21▼ -8 -
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HelpSpot helpspot.comCATEGORY RANK #22▲ +9 -
23Ticket Tool tickettool.xyzCATEGORY RANK #23▼ -7
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Request Tracker requesttracker.comCATEGORY RANK #24— no change -
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Tiflux tiflux.comCATEGORY RANK #25▲ +1 -
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Revelation Helpdesk revelationhelpdesk.comCATEGORY RANK #26▲ +6 -
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Deskpro deskpro.comCATEGORY RANK #27▼ -13 -
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Giant Rocketship giantrocketship.comCATEGORY RANK #28▲ +14 -
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SupportSystem supportsystem.comCATEGORY RANK #29▲ +7 -
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SparrowDesk sparrowdesk.comCATEGORY RANK #30▼ -10 -
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My AskAI myaskai.comCATEGORY RANK #31▲ +2 -
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Enchant enchant.comCATEGORY RANK #32▼ -3 -
33UseResponse useresponse.comCATEGORY RANK #33▲ +1
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34ProProfs Help Desk proprofsdesk.comCATEGORY RANK #34▲ +1
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OTRS Community Edition otrscommunityedition.comCATEGORY RANK #35▲ +2 -
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Unthread unthread.ioCATEGORY RANK #36▼ -9 -
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Sistema Ticketing enc-ticketing.orgCATEGORY RANK #37— no change -
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BoldDesk bolddesk.comCATEGORY RANK #38▲ +5 -
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Acta Solutions actasolutions.ioCATEGORY RANK #39▼ -1 -
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RDL Helpdesk rdl-helpdesk.deCATEGORY RANK #40▲ +4 -
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Fullcourt fullcourt.coCATEGORY RANK #41— no change -
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TomTicket tomticket.comCATEGORY RANK #42— no change -
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Replyco replyco.comCATEGORY RANK #43— no change -
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SupportBee supportbee.comCATEGORY RANK #44▼ -14 -
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Go10 Support go10support.co.ukCATEGORY RANK #45— no change -
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IO IIUM io-iium.myCATEGORY RANK #46▼ -1 -
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Milldesk milldesk.com.brCATEGORY RANK #47— no change -
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Summera Support summerasupport.seCATEGORY RANK #48— no change -
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T-HelpDesk t-helpdesk.itCATEGORY RANK #49▼ -10 -
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Fullview fullview.ioCATEGORY RANK #50▼ -4 -
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Mojo Helpdesk mojohelpdesk.comCATEGORY RANK #51▼ -23 -
52Deskhero deskhero.comCATEGORY RANK #52— no change
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Herodesk herodesk.comCATEGORY RANK #53— no change -
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ProFlow proflow.plCATEGORY RANK #54— no change -
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Word WandAI wordwandai.comCATEGORY RANK #55— no change -
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ProzAnswers prozanswers.comCATEGORY RANK #56— no change -
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Requeste requeste.comCATEGORY RANK #57— no change -
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LiveHelp livehelp.itCATEGORY RANK #58— no change -
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Helpdesk Buttons helpdeskbuttons.comCATEGORY RANK #59— no change -
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EuTrato eutrato.comCATEGORY RANK #60— no change -
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eSupport esupport.ngCATEGORY RANK #61— no change -
621TICKET 1ticket.comCATEGORY RANK #62▼ -15
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agnoStack agnostack.comCATEGORY RANK #63— no change -
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Replypad replypad.comCATEGORY RANK #64— no change -
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SupportCandy supportcandy.netCATEGORY RANK #65▼ -17 -
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iSupport isupport.comCATEGORY RANK #66▼ -26 -
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Requestor requestor.comCATEGORY RANK #67— no change -
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Awesome Support getawesomesupport.comCATEGORY RANK #68— no change -
69ChatBees chatbees.aiCATEGORY RANK #69— no change
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Request Tracker Pro requesttrackerpro.comCATEGORY RANK #70— no change -
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Support Board board.supportCATEGORY RANK #71▼ -22 -
72Desk360 desk360.comCATEGORY RANK #72— no change
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73Helploom helploom.comCATEGORY RANK #73— no change
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Mobile Ticketing mobileticketing.appCATEGORY RANK #74— no change -
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ReplyDesk replydesk.comCATEGORY RANK #75— no change -
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Zaetoon zaetoon.comCATEGORY RANK #76— no change -
77Help Desk Star helpdeskstar.orgCATEGORY RANK #77▼ -27
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Re:lation ingage.jpCATEGORY RANK #78— no change -
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FuseDesk fusedesk.comCATEGORY RANK #79▼ -38 -
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HelpSpace helpspace.comCATEGORY RANK #80▼ -29 -
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Pia pia.aiCATEGORY RANK #81▼ -29 -
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Helpwise helpwise.ioCATEGORY RANK #82— no change -
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GrowthDot growthdot.comCATEGORY RANK #83— no change -
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Desku desku.ioCATEGORY RANK #84— no change -
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Helprace helprace.comCATEGORY RANK #85— no change -
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Suptask suptask.comCATEGORY RANK #86— no change -
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Fluent Support fluentsupport.comCATEGORY RANK #87— no change -
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GrapesCare grapescare.comCATEGORY RANK #88— no change -
89My Read Receipts myreadreceipts.comCATEGORY RANK #89— no change
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90PleaseHelp pleasehelp.euCATEGORY RANK #90— no change
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Easy Ticket AI easyticket.aiCATEGORY RANK #91— no change -
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Keli keli.ioCATEGORY RANK #92— no change -
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PlusTanss plustanss.deCATEGORY RANK #93— no change -
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SOLAP Group solapenterprisehub.comCATEGORY RANK #94— no change -
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Brisk Support brisksupport.comCATEGORY RANK #95— no change -
96Fogbender fogbender.comCATEGORY RANK #96— no change
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97MiDesk midesk.vnCATEGORY RANK #97— no change
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98Starko starko.oneCATEGORY RANK #98— no change
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Insights for ConnectWise insightsmsp.comCATEGORY RANK #99— no change -
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Tamarello tamarello.comCATEGORY RANK #100— no change -
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FreeHelpDesk freehelpdesk.meCATEGORY RANK #101— no change -
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SaaSTickets saastickets.comCATEGORY RANK #102— no change -
103Timely.Support timely.supportCATEGORY RANK #103— no change
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104CloudDesk 3 sportsclub.helpCATEGORY RANK #104— no change
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105Selvo selvo.coCATEGORY RANK #105— no change
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CMSHelplive cmshelplive.comCATEGORY RANK #106— no change -
107HESK onecustomerservice.netCATEGORY RANK #107— no change
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Support System support-system.xyzCATEGORY RANK #108— no change -
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AweDesk awedesk.comCATEGORY RANK #109— no change -
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QuickBooks Tool Hub quickbookstoolhub.netCATEGORY RANK #110— no change -
111Grapevine Support grapevine.supportCATEGORY RANK #111— no change
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HelpMate helpmate.soCATEGORY RANK #112— no change -
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Zervise zervise.comCATEGORY RANK #113— no change -
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Resply resply.ioCATEGORY RANK #114— no change -
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Plumber.ai getplumber.aiCATEGORY RANK #115— no change -
116ClickConnector clickconnector.comCATEGORY RANK #116— no change
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Fieldwise fieldwise.nlCATEGORY RANK #117— no change -
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Resolution1 resolution1.comCATEGORY RANK #118— no change -
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LeapG Helpdesk leapghelpdesk.comCATEGORY RANK #119— no change -
120
Kenchi kenchi.comCATEGORY RANK #120— no change -
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Kirsten Sander Ltd mark-milton.comCATEGORY RANK #121— no change -
122JS Help Desk jshelpdesk.comCATEGORY RANK #122— no change
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Zenix Help Desk pongsatorn.comCATEGORY RANK #123— no change -
124Fastplus Support Desk fpsupportdesk.comCATEGORY RANK #124— no change
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Atendo atendo.comCATEGORY RANK #125— no change -
126Ticketsystem Kreis Düren ticket112.deCATEGORY RANK #126— no change
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Helpdesk helpdesk.ptCATEGORY RANK #127— no change -
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Dispatch Tickets dispatchtickets.comCATEGORY RANK #128— no change -
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HelpDesk.Plus helpdesk.plusCATEGORY RANK #129— no change -
130
oFlow oflow.ioCATEGORY RANK #130— no change -
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osAwesome osaweso.meCATEGORY RANK #131— no change -
132SmallCubed smallcubed.comCATEGORY RANK #132— no change
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133HelpNinja helpninja.comCATEGORY RANK #133— no change
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SolutionDesk solutiondesk.jpCATEGORY RANK #134— no change -
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Beri beri-app.comCATEGORY RANK #135— no change -
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Succinctly succinctly.ioCATEGORY RANK #136— no change -
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eHelpDesk ehelpdesk.czCATEGORY RANK #137— no change -
138HelpDeskStar helpdesk.com.uaCATEGORY RANK #138— no change
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139AzureDesk azuredesk.coCATEGORY RANK #139— no change
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Deskie deskie.ioCATEGORY RANK #140— no change -
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Coticsy coticsy.comCATEGORY RANK #141— no change -
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SamDesk samdesk.nlCATEGORY RANK #142— no change -
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qManage qmanage.comCATEGORY RANK #143— no change -
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Fuse IM fuse.chatCATEGORY RANK #144— no change -
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Helpdeskgeek helpdeskgeek.orgCATEGORY RANK #145— no change -
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Ninja Support ninjasupport.netCATEGORY RANK #146— no change -
147Smart Answer smartanswer.comCATEGORY RANK #147— no change
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Freedesk freedesk.com.brCATEGORY RANK #148— no change -
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Blinger blinger.ioCATEGORY RANK #149— no change -
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Yablo yablo.ioCATEGORY RANK #150— no change -
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Sparkly sparkly.devCATEGORY RANK #151— no change -
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SBX sbx.toolsCATEGORY RANK #152— no change -
153Trakdesk trakdesk.comCATEGORY RANK #153— no change
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154Output Desk outputdesk.comCATEGORY RANK #154— no change
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Desky desky.supportCATEGORY RANK #155— no change -
156NeetoDesk neetodesk.comCATEGORY RANK #156— no change
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157Trudesk trudesk.ioCATEGORY RANK #157— no change
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WPHelpDesk wphelpdesk.comCATEGORY RANK #158— no change -
159HelpDeskZ helpdeskz.comCATEGORY RANK #159— no change
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EgyCare egycare.orgCATEGORY RANK #160— no change -
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Issuebear issuebear.comCATEGORY RANK #161— no change -
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AskJack askjack.ioCATEGORY RANK #162— no change -
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Chivo Support cajeroschivo.comCATEGORY RANK #163— no change -
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Deskware deskware.comCATEGORY RANK #164— no change -
165Deskero deskero.comCATEGORY RANK #165— no change
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FWdesk fwdeskonline.nlCATEGORY RANK #166— no change -
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Channeled withchanneled.comCATEGORY RANK #167— no change -
168GoDesk getgodesk.comCATEGORY RANK #168— no change
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169Quantum Whisper quantumwhisper.comCATEGORY RANK #169— no change
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Support Hub support-hub.ioCATEGORY RANK #170— no change -
171SupportBay supportbay.appCATEGORY RANK #171— no change
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172Sitechange sitechange.comCATEGORY RANK #172— no change
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173CRMdesk crmdesk.comCATEGORY RANK #173— no change
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SupportPal supportpal.comCATEGORY RANK #174— no change -
175LabiDesk labidesk.comCATEGORY RANK #175— no change
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Cayzu cayzu.comCATEGORY RANK #176— no change -
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Replies replies.ioCATEGORY RANK #177— no change -
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HelpShelf helpshelf.comCATEGORY RANK #178— no change -
179TrustyAces trustyace.comCATEGORY RANK #179— no change
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Crowd Agent crowd-agent.comCATEGORY RANK #180— no change -
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Icona Srl icona.itCATEGORY RANK #181— no change -
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Support Genix supportgenix.comCATEGORY RANK #182— no change -
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Commslayer commslayer.comCATEGORY RANK #183— no change -
184Helpy helpy.ioCATEGORY RANK #184— no change
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185LibraryH3lp libraryh3lp.comCATEGORY RANK #185— no change
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UserEcho userecho.comCATEGORY RANK #186— no change
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