Help Desk Software
Top companies in category by LLM model mentions
Help Desk Software is a customer support platform that helps businesses organize, track, and resolve service requests from a central system. It is commonly used by support teams, IT departments, and operations staff that handle questions, incidents, and internal or external service tickets. Companies often evaluate the best help desk software to streamline communication and keep response workflows consistent across channels.
Typical use cases include managing incoming tickets, routing requests to the right agent, tracking issue status, and maintaining a record of past interactions. Many help desk tools also support shared inboxes, automated ticket assignment, knowledge bases, SLA tracking, reporting, and self-service portals. These features help teams reduce manual work, improve response times, and provide more consistent support.
For businesses of different sizes, help desk software can improve visibility into workload and customer issues while making it easier to measure team performance. It is especially useful for organizations that want to standardize support processes, coordinate across departments, and deliver a more organized service experience. Buyers comparing top help desk tools usually look for usability, integrations, automation, and reporting that fit their support operations.
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1
Zendesk zendesk.comCATEGORY RANK #1— no change -
2HelpDesk helpdesk.comCATEGORY RANK #2— no change
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Tidio tidio.comCATEGORY RANK #3— no change -
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eDesk edesk.comCATEGORY RANK #4— no change -
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Help Scout helpscout.comCATEGORY RANK #5▲ +1 -
6Hesk hesk.comCATEGORY RANK #6▲ +1
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7Jitbit jitbit.comCATEGORY RANK #7▲ +1
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Desk365 desk365.ioCATEGORY RANK #8▲ +1 -
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ClearFeed clearfeed.aiCATEGORY RANK #9▲ +1 -
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Helply helply.comCATEGORY RANK #10▼ -5 -
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osTicket osticket.comCATEGORY RANK #11▲ +6 -
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ChannelReply channelreply.comCATEGORY RANK #12▼ -1 -
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Hipporello hipporello.comCATEGORY RANK #13▲ +5 -
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FreeScout freescout.netCATEGORY RANK #14▲ +6 -
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HeroThemes herothemes.comCATEGORY RANK #15▼ -1 -
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SparrowDesk sparrowdesk.comCATEGORY RANK #16— no change -
17HappyFox happyfox.comCATEGORY RANK #17▼ -5
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Tiflux tiflux.comCATEGORY RANK #18— no change -
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OTRS Community Edition otrscommunityedition.comCATEGORY RANK #19▲ +8 -
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Fluent Support fluentsupport.comCATEGORY RANK #20▼ -1 -
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Mojo Helpdesk mojohelpdesk.comCATEGORY RANK #21▲ +14 -
22Helpy helpy.ioCATEGORY RANK #22▲ +6
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Raiseaticket raiseaticket.comCATEGORY RANK #23▼ -1 -
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Acta Solutions actasolutions.ioCATEGORY RANK #24▲ +12 -
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HelpShelf helpshelf.comCATEGORY RANK #25— no change -
26Ticket Tool tickettool.xyzCATEGORY RANK #26▲ +11
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Request Tracker requesttracker.comCATEGORY RANK #27▲ +2 -
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EasyDesk easydesk.appCATEGORY RANK #28▼ -13 -
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SupportBee supportbee.comCATEGORY RANK #29▼ -16 -
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Giant Rocketship giantrocketship.comCATEGORY RANK #30▲ +8 -
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Deskpro deskpro.comCATEGORY RANK #31▼ -10 -
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Replyco replyco.comCATEGORY RANK #32— no change -
33UseResponse useresponse.comCATEGORY RANK #33▲ +6
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Zenix Help Desk pongsatorn.comCATEGORY RANK #34— no change -
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Channeled withchanneled.comCATEGORY RANK #35▼ -5 -
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Support Hub support-hub.ioCATEGORY RANK #36▲ +4 -
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My AskAI myaskai.comCATEGORY RANK #37▼ -11 -
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SupportSystem supportsystem.comCATEGORY RANK #38▼ -7 -
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Zammad zammad.comCATEGORY RANK #39— no change -
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Enchant enchant.comCATEGORY RANK #40▼ -8 -
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Udesk udeskglobal.comCATEGORY RANK #41▼ -18 -
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HelpSpot helpspot.comCATEGORY RANK #42▼ -9 -
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BoldDesk bolddesk.comCATEGORY RANK #43▼ -2 -
44Smart Answer smartanswer.comCATEGORY RANK #44— no change
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IO IIUM io-iium.myCATEGORY RANK #45— no change -
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Support Board board.supportCATEGORY RANK #46— no change -
47Help Desk Star helpdeskstar.orgCATEGORY RANK #47— no change
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Pia pia.aiCATEGORY RANK #48▼ -6 -
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Unthread unthread.ioCATEGORY RANK #49— no change -
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Desku desku.ioCATEGORY RANK #50— no change -
51LiveHelpNow livehelpnow.netCATEGORY RANK #51— no change
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SOLAP Group solapenterprisehub.comCATEGORY RANK #52— no change -
53Starko starko.oneCATEGORY RANK #53— no change
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54Selvo selvo.coCATEGORY RANK #54▼ -11
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Fieldwise fieldwise.nlCATEGORY RANK #55— no change -
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Coticsy coticsy.comCATEGORY RANK #56— no change -
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Helpdesk Buttons helpdeskbuttons.comCATEGORY RANK #57— no change -
58Quantum Whisper quantumwhisper.comCATEGORY RANK #58— no change
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iSupport isupport.comCATEGORY RANK #59— no change -
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Requestor requestor.comCATEGORY RANK #60— no change -
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Milldesk milldesk.com.brCATEGORY RANK #61— no change -
62Helploom helploom.comCATEGORY RANK #62— no change
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Re:lation ingage.jpCATEGORY RANK #63— no change -
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Fullcourt fullcourt.coCATEGORY RANK #64— no change -
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FuseDesk fusedesk.comCATEGORY RANK #65— no change -
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T-HelpDesk t-helpdesk.itCATEGORY RANK #66▼ -22 -
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HelpSpace helpspace.comCATEGORY RANK #67— no change -
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Revelation Helpdesk revelationhelpdesk.comCATEGORY RANK #68▼ -23 -
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Helpwise helpwise.ioCATEGORY RANK #69▼ -35 -
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GrowthDot growthdot.comCATEGORY RANK #70▼ -24 -
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Helprace helprace.comCATEGORY RANK #71— no change -
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Fullview fullview.ioCATEGORY RANK #72▼ -25 -
73ProProfs Help Desk proprofsdesk.comCATEGORY RANK #73▼ -49
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GrapesCare grapescare.comCATEGORY RANK #74— no change -
75My Read Receipts myreadreceipts.comCATEGORY RANK #75— no change
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76PleaseHelp pleasehelp.euCATEGORY RANK #76— no change
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Easy Ticket AI easyticket.aiCATEGORY RANK #77— no change -
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Keli keli.ioCATEGORY RANK #78— no change -
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PlusTanss plustanss.deCATEGORY RANK #79— no change -
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Brisk Support brisksupport.comCATEGORY RANK #80— no change -
81Fogbender fogbender.comCATEGORY RANK #81— no change
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82Deskhero deskhero.comCATEGORY RANK #82— no change
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83MiDesk midesk.vnCATEGORY RANK #83— no change
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Insights for ConnectWise insightsmsp.comCATEGORY RANK #84— no change -
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Tamarello tamarello.comCATEGORY RANK #85— no change -
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FreeHelpDesk freehelpdesk.meCATEGORY RANK #86— no change -
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SaaSTickets saastickets.comCATEGORY RANK #87— no change -
88Timely.Support timely.supportCATEGORY RANK #88— no change
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89CloudDesk 3 sportsclub.helpCATEGORY RANK #89— no change
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Herodesk herodesk.comCATEGORY RANK #90— no change -
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CMSHelplive cmshelplive.comCATEGORY RANK #91— no change -
92HESK onecustomerservice.netCATEGORY RANK #92— no change
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Support System support-system.xyzCATEGORY RANK #93— no change -
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AweDesk awedesk.comCATEGORY RANK #94— no change -
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QuickBooks Tool Hub quickbookstoolhub.netCATEGORY RANK #95— no change -
96Grapevine Support grapevine.supportCATEGORY RANK #96— no change
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HelpMate helpmate.soCATEGORY RANK #97— no change -
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Zervise zervise.comCATEGORY RANK #98— no change -
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ProFlow proflow.plCATEGORY RANK #99— no change -
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Resply resply.ioCATEGORY RANK #100— no change -
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Plumber.ai getplumber.aiCATEGORY RANK #101— no change -
102ClickConnector clickconnector.comCATEGORY RANK #102— no change
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Resolution1 resolution1.comCATEGORY RANK #103— no change -
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Word WandAI wordwandai.comCATEGORY RANK #104— no change -
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LeapG Helpdesk leapghelpdesk.comCATEGORY RANK #105— no change -
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Kenchi kenchi.comCATEGORY RANK #106— no change -
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Kirsten Sander Ltd mark-milton.comCATEGORY RANK #107— no change -
108JS Help Desk jshelpdesk.comCATEGORY RANK #108— no change
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Atendo atendo.comCATEGORY RANK #109— no change -
110Fastplus Support Desk fpsupportdesk.comCATEGORY RANK #110— no change
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111Ticketsystem Kreis Düren ticket112.deCATEGORY RANK #111— no change
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Helpdesk helpdesk.ptCATEGORY RANK #112— no change -
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Dispatch Tickets dispatchtickets.comCATEGORY RANK #113— no change -
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HelpDesk.Plus helpdesk.plusCATEGORY RANK #114— no change -
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oFlow oflow.ioCATEGORY RANK #115— no change -
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osAwesome osaweso.meCATEGORY RANK #116— no change -
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ProzAnswers prozanswers.comCATEGORY RANK #117— no change -
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Requeste requeste.comCATEGORY RANK #118— no change -
119SmallCubed smallcubed.comCATEGORY RANK #119— no change
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120HelpNinja helpninja.comCATEGORY RANK #120— no change
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SolutionDesk solutiondesk.jpCATEGORY RANK #121— no change -
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Beri beri-app.comCATEGORY RANK #122— no change -
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Succinctly succinctly.ioCATEGORY RANK #123— no change -
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LiveHelp livehelp.itCATEGORY RANK #124— no change -
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eHelpDesk ehelpdesk.czCATEGORY RANK #125— no change -
126HelpDeskStar helpdesk.com.uaCATEGORY RANK #126— no change
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127AzureDesk azuredesk.coCATEGORY RANK #127— no change
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Deskie deskie.ioCATEGORY RANK #128— no change -
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SamDesk samdesk.nlCATEGORY RANK #129— no change -
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qManage qmanage.comCATEGORY RANK #130— no change -
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Fuse IM fuse.chatCATEGORY RANK #131— no change -
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Helpdeskgeek helpdeskgeek.orgCATEGORY RANK #132— no change -
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Ninja Support ninjasupport.netCATEGORY RANK #133— no change -
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Freedesk freedesk.com.brCATEGORY RANK #134— no change -
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Blinger blinger.ioCATEGORY RANK #135— no change -
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Yablo yablo.ioCATEGORY RANK #136— no change -
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Sparkly sparkly.devCATEGORY RANK #137— no change -
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SBX sbx.toolsCATEGORY RANK #138— no change -
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EuTrato eutrato.comCATEGORY RANK #139— no change -
140Trakdesk trakdesk.comCATEGORY RANK #140— no change
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eSupport esupport.ngCATEGORY RANK #141— no change -
142Output Desk outputdesk.comCATEGORY RANK #142— no change
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Desky desky.supportCATEGORY RANK #143— no change -
144NeetoDesk neetodesk.comCATEGORY RANK #144— no change
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145Trudesk trudesk.ioCATEGORY RANK #145— no change
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WPHelpDesk wphelpdesk.comCATEGORY RANK #146— no change -
147HelpDeskZ helpdeskz.comCATEGORY RANK #147— no change
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EgyCare egycare.orgCATEGORY RANK #148— no change -
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Issuebear issuebear.comCATEGORY RANK #149— no change -
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AskJack askjack.ioCATEGORY RANK #150— no change -
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Chivo Support cajeroschivo.comCATEGORY RANK #151— no change -
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Deskware deskware.comCATEGORY RANK #152— no change -
153Deskero deskero.comCATEGORY RANK #153— no change
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Go10 Support go10support.co.ukCATEGORY RANK #154— no change -
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FWdesk fwdeskonline.nlCATEGORY RANK #155— no change -
1561TICKET 1ticket.comCATEGORY RANK #156— no change
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agnoStack agnostack.comCATEGORY RANK #157— no change -
158GoDesk getgodesk.comCATEGORY RANK #158— no change
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Replypad replypad.comCATEGORY RANK #159— no change -
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SupportCandy supportcandy.netCATEGORY RANK #160— no change -
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Awesome Support getawesomesupport.comCATEGORY RANK #161— no change -
162ChatBees chatbees.aiCATEGORY RANK #162— no change
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Request Tracker Pro requesttrackerpro.comCATEGORY RANK #163— no change -
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Sistema Ticketing enc-ticketing.orgCATEGORY RANK #164— no change -
165SupportBay supportbay.appCATEGORY RANK #165— no change
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166Sitechange sitechange.comCATEGORY RANK #166— no change
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167Desk360 desk360.comCATEGORY RANK #167— no change
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Mobile Ticketing mobileticketing.appCATEGORY RANK #168— no change -
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ReplyDesk replydesk.comCATEGORY RANK #169— no change -
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Zaetoon zaetoon.comCATEGORY RANK #170— no change -
171CRMdesk crmdesk.comCATEGORY RANK #171— no change
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RDL Helpdesk rdl-helpdesk.deCATEGORY RANK #172— no change -
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SupportPal supportpal.comCATEGORY RANK #173— no change -
174LabiDesk labidesk.comCATEGORY RANK #174— no change
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Summera Support summerasupport.seCATEGORY RANK #175— no change -
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Cayzu cayzu.comCATEGORY RANK #176— no change -
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Replies replies.ioCATEGORY RANK #177— no change -
178TrustyAces trustyace.comCATEGORY RANK #178— no change
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Crowd Agent crowd-agent.comCATEGORY RANK #179— no change -
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Icona Srl icona.itCATEGORY RANK #180— no change -
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Support Genix supportgenix.comCATEGORY RANK #181— no change -
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TomTicket tomticket.comCATEGORY RANK #182— no change -
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Commslayer commslayer.comCATEGORY RANK #183— no change -
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Suptask suptask.comCATEGORY RANK #184— no change -
185LibraryH3lp libraryh3lp.comCATEGORY RANK #185— no change
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UserEcho userecho.comCATEGORY RANK #186— no change
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